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New system increases operational effectiveness and offers more benefits to Light's Rio de Janeiro customers.
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| Consulting-Times E-zine
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BearingPoint completes one of the largest SAP utilities projects in the Americas
BearingPoint today announced it has completed a large-scale SAP(R) application-based implementation for Light, a Brazilian energy company with more than 3.8 million consumers in 31 cities in the city and state of Rio de Janeiro.
Light invested heavily over two years to complete the implementation of the new commercial system, which is designed to optimize and streamline customer service and commercial processes.
Utilizing SAP's solution for the utilities industry, BearingPoint delivered a customized solution — one of the largest in the Americas — that provides a consolidated view of Light's clients, integrates communication channels, such as the call centre, the company's self-service website and agencies, manages billing and collection, and provides managerial information.
Additionally, customers have direct online access to their past and present information, resulting in personalized and faster service. The project objectives included increasing Light's billing efficiency, as well as providing faster and better controlled field services, contributing to fraud prevention. "We will have more precision in fraud inspections that are expensive for the company," said Mauro Andrade, Light's project director.
The solution, implemented by BearingPoint, had an initial pilot for 80,000 residential customers and 20,000 commercial and governmental customers in March of this year. Between September 23rd and October 8th the migration of Light's complete customer base took place.
Light is the electricity distribution company for 31 cities in the State of Rio de Janeiro, including the state capital and the Metropolitan Region.
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