Cap Gemini Ernst & Young is a title sponsor of the Strategic Research Institute's "Business Process Outsourcing: HR, F&A, CRM and Beyond" conference to be held June 11th and June 12th in Chicago.
A survey by CFO Magazine and AMR Research notes that the most widely adopted forms of BPO include employee benefits administration, travel services, payroll processing, tax processing, recruitment, and even collections. That survey found that BPO is already popular among companies of all sizes, with 68.3% anticipating an increase over the next year.
Bill Frech, CGE&Y US Business Process Service Line Leader,will participate in a panel discussion on BPO and related service delivery topics. In addition to Mr. Frech's participation, Diane McNulty, CGE&Y Canada's Finance Transformation Solutions Leader, will present a case study on CGE&Y and its client, Hydro One. Through this transformational outsourcing relationship, CGE&Y, in teaming with Vertex Customer Management (Canada) Ltd., provides customer care, finance and accounting, supply chain management and IT services. Gartner Group recently highlighted the relationship as an example of "best-of-breed outsourcing" in a February 2003 report.
For conference information, please visit www.srinstitute.com/ci286.