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  The agreement, which aims to maximize operational efficiencies and enhance services, will be implemented in several European countries starting initially with France.



Accenture and AIG Europe sign 10-year BPO deal

Accenture has signed a 10-year, US$100 million (euro77 million) business processing outsourcing (BPO) agreement with AIG Europe S.A. to provide an IT platform and insurance support services to AIG Entrepreneur, an AIG unit specializing in Property and Casualty insurance for small and medium enterprises.

Services will be provided to AIG Europe by Accenture Insurance Services – an Accenture business that offers insurance BPO services to life, annuity, pensions and P&C insurers globally – through Accenture’s service centre in Bucharest, Romania. The underwriting, policy and claims services will be supported by an IT platform using Accenture’s proprietary insurance solution software. The implementation is expected to be completed in less than six months.

“Our center in Bucharest will provide high quality and cost competitive BPO services to AIG Entrepreneur for its operations in key markets in the EU,” said Serge Callet, global managing director of Accenture’s Insurance practice. “By combining our respective capabilities and skills, we look forward to helping AIG Entrepreneur innovate through a more industrialized operating model.”

Accenture’s multi-lingual delivery center in Bucharest complements Accenture’s insurance BPO capabilities in France, Italy, the Netherlands, Spain, India and the Philippines.


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